FAQs: Contact

How do I contact NameSecure by e-mail?

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Visit the Help section of the NameSecure site at http://www.namesecure.com/onlineHelp.page

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How do I contact NameSecure by fax?

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NameSecure's fax number is: (571) 434-4651

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How do I contact NameSecure by mail?

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NameSecure's mailing address for support is: NameSecure, 10 Azalea Dr., Drums, PA, 18222, US

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What is NameSecure's technical contact information?

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NameSecure's technical contact information: NameSecure, P.O. Box 545, Herndon, VA 20171-545, US, techcontact@namesecure.com

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Do I have to provide accurate contact information when I register a domain name?

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All registrars are required to collect contact information for the domain names that they register. All information you submit must be accurate at the time submitted and you must provide us with updates of any change to your contact information.

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Can I change my contact e-mail address?

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Absolutely. You can change your contact e-mail address in the My Account manager any time you would like.

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Where can I send comments about the NameSecure.com Web site?

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Visit the Help section of the NameSecure site to send comments about the Web site.

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Where can I report abuse, spam, or fraud?

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Visit the Help section of the NameSecure site to send comments about abuse, spam, or fraud. The URL is http://www.namesecure.com/onlineHelp.page

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Someone is sending spam from a domain name that I've registered! How is this possible?

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There are ways to make it look like an e-mail is coming from somewhere other than the real sender. If you have been told that people are getting spam from a domain that you have registered, please contact customer support. We will need a complete set of headers from one of the e-mails in order to determine where the spam is actually coming from.

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What do I need to know about newsletters and promotional announcements?

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You can control whether you receive newsletters or promotional announcements from NameSecure by logging into the My Account section and modifying your account settings. NameSecure's monthly newsletters feature domain name news, updates about new products and services, and information about Web-site enhancements. Promotions are e-mail alerts about special offers from NameSecure. For information about how NameSecure collects and uses information about its customers, see our Privacy Policy.

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Is NameSecure going to spam me?

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NameSecure does not send or endorse spam. NameSecure sends occasional newsletters and promotions (usually about once a month, at most). You can subscribe or unsubscribe by logging into the My Account section and modifying your account settings.

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