FAQs: HOSTING AND E-MAIL UPGRADE ANSWER ZONE

Welcome to the Hosting and E-mail Upgrade Zone, your complete resource for information about the NameSecure's Hosting and E-mail Services upgrade for 2010.

All NameSecure customers who will have their Hosting and E-mail Services upgraded have been or will be sent an advance notification. For more instructions on what to expect with the upgrade, or how the upgrade may temporarily impact their service, see our comprehensive frequently asked questions below.

Why is NameSecure upgrading its Hosting and E-mail Services?

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When will my hosting package or mailbox be upgraded?

Your upgrade will happen anytime after August 23 but before the end of September.

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What will the new Hosting Control Panel look like?

It will be a much cleaner, easier to use control panel.

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What will change for my hosting?

For the most part – nothing, but for those of you with unique situations, you will receive specific emails on what is needed.
You will now get access to more Open Source Applications to include WordPress and Joomla.
Packages will be upgraded to PHP 5 and mySQL 5.
All to help improve the look and functionality of your site.
If you currently are using shared SSL, the URL will be changing from https://secure1.namesecurehosting.com/SSL/$username to https://secure.namesecurehost.com/$domainname
If you use ASP (Active Server Pages) or the current Site builder, you should have received an email regarding these features. We will not be supporting ASP or the current site builder, but will be offering a new Site builder giving you access to many more fully customizable templates, a free image gallery and many more widgets to make your Web site even better.
You will have a new Web site analytics tool – AWstats - that will have similar functionality to Urchin. After the upgrade, you will have access to last month’s and the current month’s data.

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What will change for my Email?

Web mail will be the most significant change. The Web mail interface will be much more intuitive and customer friendly.
There will be some changes on the forwarding and auto-responder features. Please see the FAQ below for more information.

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Can I purchase the new Hosting and Email packages prior to the upgrade?

Yes, you can, but you need to create a new NameSecure account and then purchase hosting or ala carte email. The new hosting and ala carte email will be provisioned at that time.

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Is there more information on how to use the new hosting offering?

Please click here to see specific FAQs for the new hosting packages.

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Is there more information on how to use the new email offering?

Please click here to see specific FAQs for the new email packages.

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Will I be notified before my hosting/mailbox is upgraded?

Yes. NameSecure will send an e-mail to the Account Holder’s e-mail address prior to the upgrade.

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Will I be notified after my hosting/mailbox is upgraded?

Yes. NameSecure will send an e-mail to the Account Holder’s e-mail address after the upgrade has been completed.

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How long will the upgrade take?

The time from when the upgrade begins to when it is completed should be between 2-4 hours.

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Do I have to do anything to initiate the upgrade?

You do not need to do anything to initiate the upgrade.

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Do I have to do anything after the upgrade is complete?

Once the upgrade is complete, your site should be running as it was before. Here are some pointers for what you can do or check:

For Hosting:

For Email:

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Will I experience an outage at any time?

Yes. To enable this upgrade, a brief, perhaps intermittent outage is unavoidable.
During the normal period of time that it takes for DNS to propagate across the Internet, you may experience some intermittent issues. Normal DNS propagation is largely out of NameSecure’s control, but we are making system changes to minimize the effect as much as possible – so that the outage is minimal.
Additionally, you will not be able to send or receive mail from your Web mail or mail client during this time.
You also might temporarily (no more than 12 hours) experience “missing” saved messages and/or folders on the e-mail server. NOTE: If you experience this, you should remember – your messages will not be lost! They are simply in the process of being moved from one server to another, and will be fully restored on the new platform once the upgrade is completed.

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Will I lose any stored e-mail in my inbox or folders?

No. If you experience "missing" saved messages and/or folders on the e-mail server, remember - this is temporary (no more than 12 hours) and your messages/folders will not be lost! They are simply in the process of being moved from one server to another, and will be fully restored on the new platform once the upgrade is completed.

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Will I lose any forwarding, alias or auto-responder capability I have set up?

Possibly. We are standardizing our email system and will have three forwards, 10 aliases and 1 auto-responder. You can manage these by following these steps:

If you have any aliases set up (an alias is an additional address that goes to your main email address), the first ten that you have set up will appear in the alias fields in your email manager. You can access the email manager as you do today – by accessing the Email Settings tab for your specific domain in My Account Manager.
If you have any additional addresses that go to a different email address (such as a gmail or Yahoo account) or have a specific auto responder set up, that capability will no longer be available.
We recommend that prior to the upgrade, you set your email to Catch-All. This will allow any addresses you have set up to be forwarded to your main email address.

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Will I lose mail that is sent to me during the upgrade window?

Possibly. To enable this upgrade, a brief, perhaps intermittent outage is unavoidable.
During the normal period of time that it takes for DNS to propagate across the Internet, you may experience some intermittent issues receiving e-mail that is sent to you. Normal DNS propagation is largely out of NameSecure’s control, but we are making system changes to minimize the effect as much as possible – so that you receive as much e-mail sent to you as possible.

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Will I be able to access my old mail, folders or address books on the old server after the migration?

No but you will be able to access all mail, folders and address book information upon completion of the upgrade.

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Will I need to change my POP3 settings after the upgrade?

No. You will not need to change your POP3 settings after the upgrade. Your POP3 setup should work after the upgrade just as it did before.

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What URL will I use to access mail via the Web after my mailbox is upgraded?

Once your upgrade is complete, the URL to access your Webmail will change from “webmail.yourdomainname.com” to “mail.yourdomainname.com”. After your mailbox is upgraded, you'll need to type “mail.yourdomainname.com” into your Web browser. For example, if your domain name is gonamesecure.com, the URL address you'd type into your browser will be "mail.gonamesecure.com".

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Will my mailbox password change after my mailbox is upgraded?

No. After the upgrade is complete, your password will remain the same as it is prior to the upgrade.

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I have a question that I don’t see answered here. How can I contact customer support?

If you would like more information on the E-mail Upgrade, please contact us at http://www.namesecure.com/supportRequestForm.page.

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