• I forgot my password. How can I retrieve it?
  
• Can I change my password?
  
• I forgot my user name. How can I retrieve it?
  
• Can I change my user name?
  
• I forgot my user name and my password. What can I do?
  

I forgot my password. How can I retrieve it?

You can request your password from the My Account area of our site, or you can contact our support team for assistance. If you request your password online, it will be sent to the Account Contact address.

Top

Can I change my password?

You can change your password at any time. Please be aware that your password is account-based -- if you change it for one domain name in an account, all domain names in that account will have the new password. You can make this change in the My Account area.

Top

I forgot my user name. How can I retrieve it?

When you first set up your account, your user name will default to your contact e-mail address, unless you change it on the account creation page. If you forget your user name, we recommend that you try your contact e-mail address. If your user name is not your contact e-mail address, go to the My Account Log In page and follow the link to retrieve your user name. You will need to enter a domain name. The user name will be sent to the contact e-mail address for the related account (this is usually the registrant e-mail address for the domains in the account). If you no longer have access to the contact e-mail address for your account, you will need to contact customer support here: http://www.namesecure.com/onlineHelp.page

Top

Can I change my user name?

No. Your user name is part of what identifies your account and all the domains in it. You cannot change it.

Top

I forgot my user name and my password. What can I do?

If you have access to the contact e-mail address for your account, you can retrieve both your user name and password from the My Account section of namesecure.com. Simply follow the links on the Log In page to retrieve one at a time. If you no longer have access to the contact e-mail address, you will need to contact customer support here: http://www.namesecure.com/onlineHelp.page The contact e-mail address is usually the registrant e-mail address for your domains.

Top