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I'm trying to renew a domain name, but I can't log in. What should I do?
If you've forgotten your user name and/or password and can't log in, you can still renew your registration using NameSecure's Express Renewal. Visit the Renewals page for more information.
Why is it important to renew?
Renewing the registration for a domain name ensures that you can continue to use the domain name for your Web site and e-mail. If you allow your registration to lapse, someone else could register the domain name and put it to use.
My registration has expired, but the domain name is not available. What's going on?
There is a grace period between the expiration of a domain name and the time it is deleted from the domain name system. If a domain name has expired but is not available, it may be within this grace period. If this is the case, you can renew it through NameSecure just as if it had not yet expired, until it enters the final stage before release. After the brief grace period, there is an additional fee for redemption. The domain will be available to the general public once the grace, redemption and lock periods have ended.
A domain name has expired, and it's available, but your system won't let me re-register it. What's going on?
This is a rare occurrence; please contact customer service for assistance.
A domain name has expired, and somebody else registered it. Will NameSecure.com help me get it back?
Unfortunately, if your domain name registration expires and someone else registers it, there is nothing NameSecure can do. One of your options is to contact the new registrant of the domain name and inquire about transferring the name back to you. Another option is to register a different, but similar, name.
How can I tell when a domain's registration expires?
To check when a domain's registration expires, log into My Account and check the date listed in the Renewal Center.
How do I renew my registration?
Log in to My Account for the domain name that you'd like to renew. On the My Account main page, check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process. If you need to renew but forgot your login information, you can use NameSecure's Express Renewal. See the Renewals page for more information.
Finally, you can set up your domain or service for our Auto Renew feature upon purchase or in My Account manager.
If a domain name is registered with another registrar, but is using NameSecure's services, can I renew the services?
Yes. Simply log in to the account for the domain name that you'd like to renew. On the My Account main page, check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process.
Will I be notified when my domain name regsitration is about to expire?
An alert e-mail will be sent to the contact addres for the domain name before the domain name expires. When you receive the alert e-mail, you should log in to the My Account section, click the Modify/Update link for the domain name, and check the box next to each item you would like to renew. Click the Renew Checked Items button, select your registration options and click the Continue to Checkout button to complete the renewal process.